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Question 1:
How do I change my personal account settings?
First, sign in. Then select 'My Account'. From there, follow the dialog box and adjust as necessary. If you would like to change your emailaddress, please sign in first with your old e-mail address, than you can update your account with the new address.
Question 2:
Who do I contact regarding questions or suggestions?
If you have any questions, complaints or suggestions please mail us at toysdreamworldsupport@t-online.de or phone our Customer Service on +49-1520-2886298 (Monday to Friday from 9.30 am to 3 pm)
Question 3:
I have registered but I can't sign in.
Did you enter your e-mail address and password correctly? In case you forgot your password, we can send it to the e-mail address you have registered at Toys Dreamworld. Also, be sure your browser accepts cookies.
Question 4:
How do I set cookies to sign in and order at www.toysdreamworld.com?
A cookie contains information to identify you each time you visit Toys Dreamworld. Please consult your browser"s help function how to enable cookies.
Question 5:
I cannot put items in my shopping cart.
Check your browser's cookie settings and security level. Cookies should be enabled and your security setting should be medium
Question 6:
As I try to sign in it indicates my e-mail address is already in use?
You may have already registered at Toys Dreamworld. To retrieve your password, select Password forgotten. Click here. . We will send the password you have registered to your e-mail address. If you still experience problems signing in, please contact us at: toysdreamworldsupport@t-online.de
or phone our Customer Service on +49-1520-2886298 (Monday to Friday from 9.30 am to 3 pm)
Question 7:
I can't enter my account information.
You may have filled out a field incorrectly. The cursor will point out the field that needs correction. Note that fields with the asterix (*) are required fields.
Question 8:
How do I cancel an order?
If you would like to cancel an order please send an email to: toysdreamworldsupport@t-online.de or phone our Customer Service on +49-1520-2886298 (Monday to Friday from 9.30 am to 3 pm).
Question 9:
I am new to Toys Dream World. How do I register?
You registration is processed automatically as you order for the first time. If you wish to register prior to ordering, select "My Account" to set up your account
Question 10:
I forgot my password. what should I do?
On the "My account page" you will find under the email and passwordfield: Password forgotten. Click here.
You will than arrive at a special page to retrieve your password. It will be sent instantly to your emailaddress, so you can logon again.
Question 11:
I have received a confirmation twice. Does my order get delivered twice?
As your order confirmation is processed automatically, it may occasionally be send to you twice. If both confirmations refer the same order number, you will receive the order only once.
Question 12:
I have been notified that my payment has been rejected. What to do now?
There are several reasons why your payment may have gotten rejected. If you are convinced you have entered all information correctly, consult your bank.
Question 13:
What payment methods do you accept?
Ordering at Toys Dream World is fast and easy, payments are always safe and secure. We accept following methods of payment:
- Paypal.
- Transfer to the bank account of Toys Dreamworld:
IBAN: DE84 2135 2240 0135 8451 05 BIC/SWIFT: NOLADE21HOL
- For our customers with a German bank account we provide Sofortüberweisung
- For our customers with a Dutch bank account we provide Ideal
For more information see: Secure Pay
Question 14:
Why do you need my phone number?
Your phone number is required in case we need additional information concerning your delivery. Provide us a phone number where we can reach you during office hours.
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